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1. What is your sample policy and sample lead time?
Sample policy: We are willing to provide samples free( up to 10 styles or 50 USD) for serious customers. However, customers will pay for sea or air freight by providing us their account numbers for shipping out samples.
Sample lead time: Design and send sample photo: only about 1-2 days (we will send you real photo via email, skype,etc). Sample delivery: Depending on materials and styles, sampling time will be from 7-10 days
2. What is the definition of 'Handicrafts' to Buyers and its customers?
Handicrafts are products that are produced by hand. Each piece is individualized and unique as to each products basic concept. The charm and accent of each individual weaver, designer, or hand-making individual comes into play to create a masterpiece. This has always been and will be the philosophy of Doi Moi.
3. What are the terms of payment Buyers should expect from DOI MOI HANDICRAFT ?
For orders less than twenty (20) thousand dollars, USD, a required remittance fee of 30% of the total value of the shipment, must be submitted prior to initializing all order(s) Prior to finalizing each order, notification would be made to each buyer of balance due, prior to each shipment. This is normally accomplished seven (7) days after the shipping date. For orders in excess of twenty (20) thousand dollars, USD, a Letter of Credit must be initiated by the issuing bank to our receiving bank. Please contact us for issuance of all bank details to process all orders.
4. There is a growing trend and concern of global consumers about environment, sustainable development and corporate social responsibility. What are Doi Moi's responses about these issues?
We noticed the trend and concern of consumers about 2-3 years ago and have made tremendous effort about these. - For environment: We installed systems to treat air and water waste. We continuously improve our production processes and arrangement to make full use of recycled waste, gas, coal and heat. At the same time, we are using safer and cleaner chemicals to minimize effect to consumers' health and their living. We are cooperating closely with Vietnam Cleaner Production Centre (http://www.vncpc.org/indexe.asp) for this purpose. - For sustainable development: We are a member of Mekong Bamboo (http://www.mekongbamboo.org/en) and Vietnam Rattan Network (http://vietnamrattan.org/) and are carrying some important programs for cultivation and havesting of bamboo and rattan for long term renewable material sources. Besides, we are training more than 1,000 weavers in villages every year to supplement our current labour force. - For social responsibility: We are creating the best working condition and environment for our workers and follow all local laws and related regulations. We are creating a " home" for our workers and staffs
5. What is the minimum quantity order( MOQ) of Doi Moi?
We are a mass production factory with low margin and we would like to manufacture container quantity. We requires minimum 1x20' container for maximum 10 styles assorted. For new clients who would like to test their markets, we accept trial minimum order of 2,000 USD. For this trial order, we will charge additional CFS( container freight station) cost of 10 to 12 USD per CBM and handling cost of about 200 USD
6. What is your shipping port and shipping terms?
We normally provide our customers FOB price in USD. CIF price can be provided at customer's request. Shipping port is Hai Phong, which is 3 hours from our factory